Return Policy

We want you to love your Sofa Bed Mattress!

That’s why we give you a full 365-night sleep trial to make sure it’s the perfect fit for your home and your sofa bed.

Each customer or household is eligible for one sleep trial or exchange. Sleep trials are available exclusively for first-time customers, regardless of whether a different mattress is purchased in subsequent orders.

Here’s how it works:
30–100 days after receiving your mattress

If, after trying your mattress for at least 30 nights, you’re not completely satisfied, contact us and we’ll guide you through donating your mattress to a registered non-profit charity of your choice.

Before donating, you must contact us to receive a Donation Authorization (DA), which is required to process your refund. Once we receive the donation receipt and verify the donation, we’ll issue your refund.

And someone in need gets a mattress – everyone wins!

If you need help locating a charity, we’re happy to assist.

After 100 days

If you’re requesting a refund after the 100-day mark, the mattress must be returned directly to us in Colorado.

Since the mattress will no longer fit in its original packaging, we’ll send you a return kit that allows you to use a standard vacuum cleaner to compress it back down to a shippable size.

Before returning your mattress, you must contact us to receive a Return Merchandise Authorization (RMA) number and the correct return address. The mattress must be postmarked by day 365. The customer is responsible for return shipping costs and a $99 restocking fee.

Refunds are issued within 7 business days after the returned mattress is received and inspected.

Customers are eligible for one 365-Night Comfort Trial per household across the MattressInsider family of brands, including MattressInsider.com, AdventureRVMattress.com, and SofaBedMattress.com. Trial eligibility does not reset when purchasing from a different MattressInsider-owned website.

Size Tolerance: Because our mattresses are made by hand, finished dimensions may vary by up to 1.5 inches in either direction in width and/or length from the size ordered. Variations within this tolerance are not considered a manufacturing defect and do not qualify for a remake. If your mattress must fit within a tight space, consider ordering slightly smaller to allow for this tolerance.

Please double-check your measurements before ordering. Customers are responsible for selecting the correct size, and we cannot provide a remake or warranty replacement when a mattress was made to the dimensions ordered but does not fit the intended space.