Shipping Policy
Thank you for choosing SofaBedMattress.com! This Shipping Policy explains how we process, ship, and deliver orders so you know what to expect from the moment you click “Buy.”
Order Processing
Once your order is placed, our team begins processing it as quickly as possible.
Standard processing time: Most orders are processed within 1–5 business days (Monday–Friday).
- Custom or specialty sizes: May require additional processing time — we’ll keep you updated.
- Orders received after 9 AM local time will begin processing the next business day.
Shipping Methods & Carriers
We partner with trusted carriers to deliver your mattress safely and reliably. You’ll see estimated delivery speeds at checkout.
- Standard Shipping: Delivered to your door via ground service.
- Expedited Options: Available at checkout when offered.
- Oversized Items: May require special handling and shipping rates.
Estimated Delivery Time
After your order has shipped, delivery typically falls within the window below:
- Standard Shipping: About 5–7 business days after shipment.
- Custom Size Orders: May take additional 7–10 business days in transit.
- Delivery times vary based on your location and carrier delays beyond our control.
Shipping Rates & Free Shipping
We may offer free standard shipping to qualifying destinations (e.g., contiguous U.S.). Shipping fees for other areas (like Alaska, Hawaii, Canada, or international destinations) or expedited options will be shown at checkout.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number so you can monitor its journey to your door.
Damaged or Lost Shipments
We take great care when packaging your mattress, but if your shipment arrives damaged or is lost in transit:
- Contact us within 3 business days of delivery.
- We’ll work with the carrier to resolve the issue and help you get a replacement.
Please keep any packaging and photos of damage handy — this helps speed up the claim process.
Shipping Destinations
We currently ship to:
- The continental United States
- Alaska & Hawaii
- Canada
Additional shipping charges may apply for non-continental U.S. destinations to cover taxes, duties, and handling fees. For more worldwide shipping options, please contact us directly.
Questions or Support
If you have any questions about your shipment or need help tracking your package, our customer support team is here to assist!
📧 Email: [email protected]
📞 Phone: 888-488-1468
Policy Updates
We may update this Shipping Policy from time to time to reflect changes in shipping partners, service levels, or legal requirements. The latest version will always be posted on this page.
Thank you for shopping with us! We’re committed to getting your sofa bed mattress to you quickly, safely, and with clear expectations!
